Max I. Walker's Customer Reviews
It makes us happy when our customers are happy. Learn the level of service you can expect at your Max I. Walker from these customer reviews.
204th & Pacific Store in Elkhorn
Elizabeth L.
The most incredible service I've ever experienced in my life. After a small hiccup over hours, the manager went above and beyond to help me. If I could give this manager michelle a billion stars for going above and beyond to help me I would!!!! They have customers for life with me!!!!!
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Chris S.
This location took great care of me and my wife before a wedding on 11-1-24. I actually took in a shirt the day of the wedding from luggage that was lost traveling in. And Missy I believe was the managers name had me looking sharp in an hour and half because she had just started a load of clothes. So great to have people left on the world that take care of people like this. Thank you so very much.
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Kay T.
Awesome experience! Missy (manager), Mia and Adriana saved a winter coat that I thought was ruined—they asked to keep it for one week and worked their magic on it! In a world where mediocrity is now the norm, it is so refreshing to see people who truly care about giving stellar service! Thank you Missy, Mia, and Adriana!
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Mary A.
Max I Walker Cleaners exceeded my expectations on my first visit! They expertly cleaned a down comforter stained during my grandkids’ sleepover and had it ready within a week, holiday included. The comforter returned spotless and smelling fresh. Their efficient service and quality care have won me over. Highly recommend for their dependable cleaning services!
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182nd & Center Store in West Omaha
Anne S.
This was my first experience with Max I Walker and it certainly didn't disappoint! I have a light grey cashmere sweater that had two red spots on the front. I wasn't able to identify when the stains happened or what they may have been - two key strikes in being able to easily remove them. Thankfully, Max I Walker lifted the stains from the sweater and it feels soft and brand new!
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Nancy D.
I love the convenience of this store's location to my home, the friendly people that work there, and the ability to drop my clothes off early in the morning and pick them up after work not too mention that I've never had to return anything because it wasn't done right....and I use them a lot.
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168th & Q Store in Millard
Lynette M.
Convenient, staff was friendly and item looked good. This was a competition dance jacket and they are really picky about how the girls look in between dances. So they all wear these jackets and it ID’s them. They get make up on the collars and dirty. A couple of the moms used a discount dry cleaner and some of the colors ran together . It did not look good. I explained where i went and how clean it looked and i think you will be getting more business. Yes they only paid $5. But look what they got. Mine was $15 and well worth it. Thank you
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Marina C.
I had a leather coat and a pair of Uggs cleaned after a horrible bout of flu. The coat and boots came out beautifully and smelling like leather again. I am very please! The only downer . . . I paid a fortune for this ultimate clean. I'm still super glad I did it! Thanks Ma I Walker.
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James C.
I highly value having a quality cleaning and laundry service like Max I. Walker in my neighborhood. Their drive-thru option makes dropping off and picking up clothes hassle-free, and the after-hours dropbox is incredibly convenient. The staff is always friendly and takes great care to secure my clothes in the back seat, even when my Jeep is open or loaded with shopping bags. I continue to use this location because I can rely on them to remove stains, even when I provide handwritten instructions on a business card or napkin. They clean all types of clothing fibers professionally and with the utmost care. They consistently ask if I need a receipt, which I usually do. I highly recommend this location to anyone seeking exceptional cleaning services, guaranteed pickup times, and text message notifications.
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Mark S.
I have used this location of Max I Walker for many years and they have always done an amazing job for me and my family. They have amazingly fast service and always have a smile on their face. I highly recommend using Max I. Walker for all of your dry cleaning and laundering services.
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Carol N.
I am a customer at Max I Walker at 168th and Q at least once a week. My dress shirts come back clean, comfortable and looking fantastic. In addition the employees are attentive, friendly and very efficient. I am a very satisfied customer. Keep up the good work! C. Nigrelli
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158th & Maple Store in Northwest Omaha
Lisa F.
Dropped off an Easter bunny costume that hasnt been cleaned for a couple of years. Had dirt and grass stains on the feet and bottom of the costume. Getting it back, it looked like a new costume. I am so pleased with how it turned out and definitely will return there for any dry cleaning needs!
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Kathy R.
I’ve used Max I Walker at 158th & W Maple for many years. Always quick, professional, and courteous service regardless of what I have done. Now that I am retired, I don’t use their dry cleaning services as much but I was pleased to receive the same great service even though today was just for pressing a couple of items.
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Lisa P.
I had my favorite white jeans and I got a bunch of red stains and blood on them. I always go to the Max I Walker on maple. The lady or whoever did my dry cleaning was amazing. I don't know who it was but everything came out and it looked brand new. I also know that this message came from a Colleen. Yes I would definitely refer you to family and friends. Thank you so much for your service Lisa Palmer
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87th & Pacific Store in Countryside Village
Mia F.
Krissy. Wow!!! She is the sweetest and so professional! Top tier customer care. She steamed my wedding dress for me in just a few minutes so I wouldn’t have to come back. She was just very warm and so nice. I have found my new home for all my dry cleaning needs. Thank you so much Krissy!!!
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Mike f.
I am from Rochester New York and was at a golf event in Omaha recently, and in casual conversation, I realized something pretty amazing—everyone in town seems to use Max I. Walker Cleaners. I kept hearing rave reviews from all directions. It’s clear Omaha is lucky to have such a well-established, highly respected company. And from what I heard, the current management team is absolutely over the top when it comes to customer service. Impressive all around! I also heard a lot of glowing reviews of the locksmith Carl Jarl but that will be my next review.
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Michael W.
This Store does a Good Job. Was a touch disappointed, (for my work being out of town) Some of my Suits, & jackets, Sent to The Shelter. I know, it was close to the past due time. However? My clothes i felt, could have been held onto. Hoping, Since my return to town. Was praying, we can become business partners. Yes. Every Stitch of clothing, Is my Business. And? Some of the Suits Can't be replaced, Since they were tailored. Thank You. P. S. Left examples of was passed to the shelter Last 2 pic's.?... a White coat matching, as well. The Phiippines, made 2 of each color, (tailored)
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Bonnie J.
I trust this cleaners based on my previous experiences with them. When items are taken to be pressed, they are returned wrinkle-free, unlike other experiences I've had. Even leather goods have been well cared for. The service is prompt, and there's always a smiling face at the counter. I appreciate receiving texts letting me know my items are ready for pickup.
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Brian M.
Dropped off two suit jackets and a pair of dress pants the day after Memorial Day, needing them for court the next morning. They told me they’d be ready by 5 PM but I got a text at 12:59 saying they were already done. Super fast turnaround and everything looked great. I was seriously impressed. I’ll definitely be going back.
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Brian M.
I dropped off 2 Suit Jackets and a pair of dress pants that I needed for court the next morning. I dropped them off right around 8 am and was told they would have them done for me by 5pm. I got a text message at 12:59pm letting me know my order was ready for pick up. They did a great job and I was very happy with how fast it was considering it was the day after Memorial Day and I needed them the next morning by 7am. Will be returning there.
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Deb S.
Services both dropping off and picking up were excellent! Different people both courteous, accurate and fast! Very nice and I was getting a wool jacket cleaned and it came back looking and smelling great! (Not like grandma’s attic when it went in 😜) I will definitely use this location again! Thanks for the GREAT care!
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Felisia M.
First time drop-off during the late hour rush of a wool, long dress coat with fur cuffs and hood covered in animal hair. Chrissy called me the very next morning to ask for more time to get the hair completely removed. I hadn't expected next day service and said to take as much time as needed. I got a message the morning of day 2 that it was done. It took me 4 more days to pick it up and it looks brand new! Best and most friendly service at a dry cleaners ever! And decently priced!
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Diane U.
Great service & friendly staff! They sell an affordable garment bag so you and they do not need to keep using so many plastic bags, better for the environment. They remove stains, and say it's best to let them get the stains out before you try treating it yourself. Love them!
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Joseph S.
Every time I’ve gone Tomas I . Walker and Krissy has waited on me, she’s been very professional, friendly, personable, and exhibited genuine care for my clothes and for me personally. It is a pleasure to have such a wonderful person on your staff. In my opinion, you should give her a raise and a promotion as soon as possible. She is definitely an asset to your team. Thank you for all your good work with my clothes, but also for the caring and genuine positive attitude of such staff members is Krissy. She is the embodiment of the Max in Max I. Walker!
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72nd & Giles Store in Papillion
RJVan
After shopping around for the best price to wash a bulky, king-size comforter, I was a bit taken aback by the expense for this service. All cleaners I called quoted me about the same price. So I went next by their friendliness on the phone. Max I Walker (72nd and Giles) was, hands down, the best in this category. I dropped off the comforter and they said it would take about 5-7 business days to get it back. They sent a text on the 5th day and said it was ready for pick-up. They have a drive-thru which was convenient. The comforter came out wonderfully clean and folded in a plastic bag that was easy to carry. I will be going back for other laundry needs and I highly recommend Max I Walker. Edit: I took this same comforter back to Max I Walker approximately 6 months later. It was used for 3 or 4 days and had a small urine stain which was brought to their attention. I was told it would be an extra charge of $15 to treat the stain - a little excessive, but fine. They said it would be about 6 business days to have it ready. They contacted me 2 business days later and said they could not wash it because it had a rip in it (?). I have yet to find any hole or rip in the comforter. I was very disappointed and probably won't go back. They did refund my money since I had to put half down. I was a bit put off by the employee who called me that morning. She sounded very unorganized and at first sounded like she didn't know why she was calling me.
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Jared W.
The lady was very nice, and it was quick and easy. Dropped off in the evening and everything was ready the next day. I would recommend them for a quick and painless experience. They only provide estimates when dropping off, and they will tell you the actual amount when it was ready. For me the service was right where they estimated it at. But I presume if something was especially dirty or covered in dog hair or something it would have come in above the estimate.
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Cheryl B.
I highly recommend this MaxiWalker! They are outstanding. I’ve taken everything from drapes, rugs, wedding dresses, coats, suits, table cloths, sweaters to, (my favorite), dress shirts. The little bit extra I pay for a crisp crease down the sleeves is worth every penny. Plus, they have coupons and I use those regularly. They’ve been perfect every time for over 30 years! Cheryl Bramhall, Papillion, NE
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Steve L.
Exceptional Service at Max I. Walker Papillion I recently had two pieces cleaned at Max I. Walker Papillion, and I couldn't be more pleased with the results. The garments looked immaculate, and the service was both professional and courteous. In today’s market, finding such reasonable pricing is a pleasant surprise. Communication was seamless, with timely updates via text and email. Overall, it was a fantastic experience, and I will definitely be returning in the future. Highly recommend!
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59th & Maple Store in Benson
Scott R.
I was treated very well by the young lady who I spoke with, (I didn't get her name) but she was very kind, helpful & attentive. THEY were fast & very inexpensive from what I expected. I plan on continuing to do business with them in the near future. I have no problem spending my money with people who treat me with kindness & respect. Thanks 👍
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Tim R.
Cleaning and washing appear to be excellent. HArd to review before wearing again. It appears you put a delivery charge in one of the hanger groups. That makes me wonder if you have raised the rates. Wish you would list it as a delivery charge, since that is what it is. Tim Rouse
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Amanda T.
Max I. Walker is just amazing. My company partners with them for convenient pick-up and drop-off right at work. They do a phenomenal job of taking care of laundry, but better yet, they are great communicators. Michaela, specifically, was awesome! She was so good about calling and asking questions to make sure the right care was taken for cleaning my varsity jacket. She was clear about cost and expectations and I just really appreciate her effort. You guys rock!
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Linda P.
Wowza! They did an amazing job and were so informative regarding the proper preservation of my daughter’s wedding dress. My only regret is not having them do my first daughter’s dress! Excellent communication and service too! Fonda and the staff were very kind and helpful throughout the whole process! Thank you!
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Thomas F.
This wonderful facility has been my dry cleaners for over 35 years. The staff is excellent and the cleaning is amazing. On rare occasions where a problem occurred, the situation was always handled professionally. The manager, Fonda, is honest, friendly, and always available. Front desk help : efficient, friendly, and polite! I highly recommend this dry cleaning business!
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lupe d.
I took my frenchie here and the two doctors were fantastic. They got down and played with my boy, diagnosed his problems quickly, and explained multiple treatment options and costs giving me the option to pay more or less for different medicines. They were great showing me how to apply the medicine to my dogs ears and made sure I understood how to do it by showing examples. I will only be taking my dog here from now on.
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EuStacia M.
I have never been to the dry cleaners but found myself without electricity due to a storm and needed to have my dress steamed so I didn't "look" like I didn't have electricity during the special event. I had a great conversation with staff who assisted me. We shared stories and she was so empathetic to me and my situation. If you need your laundry washed, ironed, or an item steamed I would encourage you to go to them. AND it was completed the day I dropped it off. Thank you Max I Walker, I am grateful for your customer service and quality as well as timeless of your services.
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50th & Underwood Store in Dundee
John B.
Their work is first class and what is important is that the promises they make on when your clothes are ready is the best in Omaha. Quick and on time. The dry cleaning is first rate. I went to many others and their prices are very high and not the best. Max I. Walked is all around the best
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Damon S.
The ladies at the Dundee Location...are the best most accomodating people I have encountered....always a great experience and very helpful especially during a rough illness I had...they were very patient with me in my delay to pick up my order....Always very gracious and very helpful!😃😃
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Scott M.
Wow! Customer service personified. I was coming into town for a wedding and forgot to have my suit cleaned beforehand. I called the store and spoke with the manager. She went above and beyond to help me out and had my suit cleaned and pressed faster than I would have ever expected. Can’t recommend this place more. All the stars!! ⭐️ 💫 🌟
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Aaron V.
Seriously, the manager Lillie is incredible. I stopped in with a used, white corduroy ball cap yellowed with sweat stains. She didn't promise anything, as it was understandably a tough task, and she over-delivered. There was no completely saving this hat, and she got about as close as anybody ever could. Thank you, Lillie. Great, great work.
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Vicky P.
The Max I Walker’s on Underwood, in Omaha is fabulous! They took time to look carefully at the garments I brought and discuss the stains on them. There was only one stain, among the many things I brought them, which remains and even that stain is so faded now, you can hardly see it. Very Impressed.
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Judith H.
Max I. Walker on 50th & Underwood, in Omaha Nebraska is absolutely awesome. The team is professional and they genuinely care about the quality of their work. They make the time to know their customers. The working environment during summer months can be so hot. But they continue to perform and engage at a high level. Thank you ladies and especially Bev for making me feel special!
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Drew P.
Great service! MIW was open for business right on their given times through the snow days and cold days when other businesses shut down. The cleaning service were of high quality and prompt, ready for pickup 48 hours later. Coming back here is an easy choice! See you again soon Bev!
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William K.
I don’t think I have ever worked with a dry cleaner where my stuff is always ready before the time the quote me. They are always clear and transparent with what they can and can’t do, and they rarely can’t get anything clean. My wife’s wedding dress was filthy, and they made it look brand new!! Much deserved five star review.
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J. G.
Love the quality of service and the staff here. They always do a great job and I have no reason to go anywhere else. I highly recommend!! After 8 years of doing business with the staff here I still love it. They even give me recommendations to clean my laundry at home (steam, remove stains, press, etc.) great to have them in the community.
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Cornhusker & Hwy 75 Store in Bellevue
Michael W.
I've been with Max, for over 38 years?... Always Fabulous but once. However? I believe the best Cleaning service in town. Before my career started, always brought my clothing to 24th, & Leavenworth, Back in the Day. moved to. Millard, then, Westside, (had the one mishap, However only one) Presently?... Bellevue. The team there? Amazing.!!!!
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Aaron R.
Great experience here. It’s been a long time since i’ve had to get something dry cleaned, and it was a great experience. The lady at the desk was extremely kind and a pleasure to work with. I would recommend this place to anyone who needs affordable dry cleaning in the future.
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JO-ANNA C.
Friendly service with a smile. I like this location , parking reserved for customers and easy to drive in and out. I always have a good experience when I go to drop off and when I pick up. It really makes my day when businesses treat their customers with a friendly and good attitude.
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Julie S.
First time using this Max I Walker and the experience was great! Excellent service. The owner/manager was extremely helpful. Very timely service and very much appreciated the pick up notifications through text and email. Price was reasonable. Highly recommend and will definitely use this business again. I'm very happy with how clean and nice my garment was returned to me.
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Elaine
Very last minute request to have a pair of pants and a shirt dry cleaned for my sons senior home coming. Turnaround was extremely fast. Lady who served me was very pleasant. I asked for some additional pricing for a prom dress which she gladly gave me. The quoted price for the prom dress and the shirt and pants was very reasonable. I will be using this location again.
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First Ave Store in Council Bluffs
Terri H.
I drop off and pick up my husbands shirts and pants 2 times per week because he is a manager who works with the public and loves his shirts and pants perfectly cleaned, starched and pressed. SueAnne the store manager always Greets me with a smile, knows me by name, and will get my husbands clothes for me whenever I need them quickly! She sends me a text and an email so I know right away when I can go and pick them up. My husbands co workers have commented on how nice his shirts look! We are so Happy with the way SueAnne does my husbands clothes, and she is always kind and a hard working person who seems to really care about her store. Max I Walkers is so Lucky to have an employee like SueAnne!!!
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Mark M.
My primary reason for using this location, which is not the closest to me, is because of Sueanne, the manager. She epitomizes efficiency and professionalism, and I can ALWAYS count on my dry cleaning and laundry to be completed quickly. I am routinely complimented on how nicely pressed my shirts are, and by the volume of clothing articles I have observed at this store, it obvious others must feel the same as I do about the quality of service received. And best of all, you can depend on Sueanne to greet you with a smile and pleasant disposition. Max I. Walker is most fortunate to have an employee like Sueanne represent them!
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Linda M.
Sueanne always makes it easy to drop off and she gets things done very efficiently. Before he died, my husband took his suits to Sueanne all the time and if he needed something done quickly, she would do her best to get it done. I have since taken all dry cleaning to Max I Walker and have never been disappointed in the service.
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