Max Moments
I just received my suit back…
“…from my Max I Walker on 168th and Q. It had an envelope attached. In the envelope I found to my surprise cash. I had left it in my pants pocket and you returned every penny. Thank you for having integrity.”
– Mark
I thought that I’d drop a quick note…
“…to tell you to about my experience with one of your stores. I went to the Max I. Walker to get a coffee stain out of my shirt... I had tried to wash it at home, but the stain didn’t come out. I dropped my shirt off on the 20th and picked it up on the 24th. I was shocked! Your wonderful people got the stain out and saved me $44 because now I don’t have to buy another work shirt. I just thought that I’d let you know how awesome your employees are. Thank you.”
– Emily from Omaha
Thank you…
“… for finding the gift card that I'd left in my dry cleaning order in July and returning it to me! Such service is commendable!!!”
– Margaret
Just a quick note to tell you…
“… how much I enjoy your location on 180th & Center. I’ve been going there for quite some time and probably spend in the neighborhood of $300+ on dry cleaning every month. I can’t remember a single time any of my items were lost. The staff is always so friendly and they literally get up and run when customers come in. Just thought you should know; these gals do an amazing job!”
– Cheryl
If anyone has ever been to the 78th and Dodge location…
“…and dealt with Betty, you know what a sweetheart she is. I’ve dropped off 40 – 50 shirts at a time and she’s often gotten them back to me by 5 pm that night. She’s a rock star. Always a big smile and a great hello!”
– Rodney
I’ve gone to a competitor for many years until recently…
“…deciding to make a change due to poor personal service and I have to say my initial experience with MIW was stellar. I received a thorough explanation of services, a needed waiver and information on the website and coupons to include a first-time visitor discount. Excellent first impression. Keep it up!”
I’m a customer of Max I Walker…
“…and I use your home pickup service. Last week I left a very expensive watch in the pocket of a pair of pants that was sent to your firm. I was ready to turn it into the insurance company; however today a woman from your firm returned the watch to my home much to my surprise and joy.”
“All too often companies and people are given criticism very quickly but not given the thanks when they deserve it. You should be very proud of your staff for doing the right thing. When I started doing business with Max I Walker, I thought I was doing the right thing. Now I know I have picked the best company. Please congratulate your staff that was in involved with my watch; I’m very pleased.”
“A customer for life!”
– David
I just wanted to say Thank You for…
“…making my wedding dress look perfect on such an important day. I took my dress to your 168th and Q location and the staff was fabulous. They assured me my dress would come out looking beautiful and they were right! Thank you again for making my dress and me look flawless.”
– Anne
Just wanted to let you know…
“…how well your manager at the Papillion store took care of us on Saturday. My daughter had a dress for Winter Formal that my mom was going to press for me. We took it over the night before so they could take it along shopping to find shoes to match. When my mom went to press it the next morning, she noticed several pink-red spots on the back and another black smudge on the side. We had no idea what the spots were and weren’t sure where they came from. My mom called Max I. Walker and they told her they would look at it and try their best to get the spots out in a few hours. My mom dropped it off before 10 am and was assured it would be ready after 1 pm. The dress turned out perfect…all the spots were out and it was pressed beautifully!”
“Thanks so much for such great customer service!” – Laura “…to your business and especially your manager, Wayne Stover, at your 132nd & Q location—at least I believe this is the correct location. It was in Millard?”
“My sister passed away unexpectedly last week. Due to the fact that she was an organ donor, the funeral arrangements were “up in the air” until just a couple of days before the service.” “My brother-in-law knew exactly what she wanted to be buried in, but by the time we located the dress, we only had three hours to get it to the funeral home. It had been shoved in the back of the closet and was wrinkled (velvet type material) with old stains on the lace bodice.” “Since I am from out of town, I had no idea where to turn. I made a couple of calls and finally ran across Max I. Walker. I was referred to Wayne and called and spoke with him to explain the situation.” “He asked me to bring the dress as soon as possible and that he would see what he could do. He asked that I come back in about an hour. I was delayed by a couple of other matters, but when I arrived 90 minutes later, her dress was hanging there looking so very perfect. I cried at the sight of it. Wayne had done a wonderful, beautiful job. He was an angel when I need one most. Unfortunately, he had left and I was unable to thank him personally.” “Your business was one of the few I have ever encountered that showed compassion to that extent. Wayne represented you well. I only wish that I lived in Omaha so that I could faithfully use your services and tell everyone else about you.” “If at all possible, could you please relay my gratitude to Wayne and to his superiors so that they may know that he is indeed an asset to your business.” “Once again, thank you and God Bless.”
I would like to express my gratitude…
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