Max Moments
“I have been using your services for about 6yrs…
“and I always use your 156th and Maple location in Omaha. I would like to let you know that you have an employee by the name of Ashley Manzer on staff and that I think she does an exceptionally good job.
“She always has greeted me friendly and in a timely manner. Today I dropped off some cloths in the drive thru on my way to work and didn’t think anything of it. Before I had even reached my office I received a phone call from Ashley letting me know that I had left $500.00 in my shirt pocket. She easily could have swiped the money and I never would have known it was her.
“I appreciate her integrity and honesty that she has provided to me. Due to Ashley, I now will always be a Max I. Walker customer and hope that she continues to work there as well. Thanks again Ashley!”
– Matthew
“Kudos to your managers and wonderful staff…
“at your 158th and Maple location. Each person has been very well trained. They are so friendly, competent and pleasant. Perhaps I have placed this note in the wrong place on your website as I see only MY PROBLEM IS. Absolutely no problems--just a very happy customer.”
– Maureen
“Finally thought that I would write a note…
“about the fantastic, hard-working & friendly employee which you have at the Countryside Village location. Cher has been a joy to work with and is one of the hardest workers that I see, anywhere! Please forward this positive response to all concerned, as she should be highly commended. Thank you.”
– Roland
“The last time that I left my laundry…
“I unknowingly left my American Express card in one of my pockets. Morgan called my home to tell me that she found my card. This little bit of effort on her part saved me hours of worry and the time and effort to replace the card. Her extra effort was a godsend in this matter.
“I do not know if you provide any employee recognition, but I certainly appreciate her efforts. I do quite a bit of business with your company and knowing that you have employees like Morgan makes it much easier to continue to do business there. Incidentally, she always greets me with a smile and kind word.
“Please know that I appreciate the extra effort, and I hope that you extend that appreciation to your employee.”
– Mike from Omaha
“Being in the Guest Service Industry for 20 + years…
“and managing frontline employees daily is a chore. But I am here to tell you, watch out MIW because if I could, I would recruit Becky from the 92nd and Maple St. store faster than you can say Dry Clean. In these days of tough economic times our frontline employees are the key to being successful as you know. The frontline employee has to have the knowledge of the specials, the prices, the coupons, the online coupons, etc.
“They also have to be friendly for eight hours a day or more (that by itself is a job). May I say Becky is all that and a bag of chips!!!!
“The store I went to for my cleaning in Rockbrook had been closed. So, I went to the store on 92nd and Maple to drop off my work shirts. I told Becky about my store closing and with a smile on her face and within three minutes, I was informed about why the store was closed, the coupons that were available online and the daily specials. But what sealed the deal was Becky saying that my shirts would come out cleaner and cost less, and she would personally see that I was taken care of.
“My business is graded on guest satisfaction weekly, on a scale from A thru F. I have been to what I call Becky's store four times now, and each time I walk away with an A+ service experience. Thank you, Becky. You truly are a service professional.”
– Kip from Omaha
“I would like to send a note of appreciation…
“in regards to Sammy, the manager at the 156th & Q location. I switched to that location approximately a year ago and on my first day of using the services I met Sammy. She always has a big smile on her face and a pleasant greeting. On most occasions she sees my car pulling in and is already in the back retrieving my dry cleaning. If there is an upcoming special or promotion, she makes sure to inform me, so I don't miss out on the potential savings. (I frequently use the dry cleaning services and can definitely use a discount here or there!)
“…I currently work in the customer service industry and know how much I appreciate it when one of our guests sends in positive letters about my employees and their exceptional customer service - and I wanted to pass along my appreciation for Sammy, she helps me start my work day with a smile on my face.”
– Katie
“I thought that I’d drop a quick note…
“to tell you to about my experience with one of your stores. I went to the Max I. Walker to get a coffee stain out of my shirt... I had tried to wash it at home, but the stain didn’t come out. I dropped my shirt off on the 20th and picked it up on the 24th. I was shocked! Your wonderful people got the stain out and saved me $44 because now I don’t have to buy another work shirt. I just thought that I’d let you know how awesome your employees are. Thank you.”
– Emily from Omaha
“Thank you…
“for finding the gift card that I'd left in my dry cleaning order in July and returning it to me! Such service is commendable!!!”
– Margaret
“Just a quick note to tell you…
“how much I enjoy your location on 180th & Center. I’ve been going there for quite some time and probably spend in the neighborhood of $300+ on dry cleaning every month. I can’t remember a single time any of my items were lost. The staff is always so friendly and they literally get up and run when customers come in. Just thought you should know; these gals do an amazing job!”
– Cheryl
“If anyone has ever been to the 78th and Dodge location…
“and dealt with Betty, you know what a sweetheart she is. I’ve dropped off 40 – 50 shirts at a time and she’s often gotten them back to me by 5 pm that night. She’s a rock star. Always a big smile and a great hello!”
– Rodney
“I’ve gone to a competitor for many years until recently…
“deciding to make a change due to poor personal service and I have to say my initial experience with MIW was stellar. I received a thorough explanation of services, a needed waiver and information on the website and coupons to include a first-time visitor discount. Excellent first impression. Keep it up!”
“I’m a customer of Max I Walker…
“and I use your home pickup service. Last week I left a very expensive watch in the pocket of a pair of pants that was sent to your firm. I was ready to turn it into the insurance company; however today a woman from your firm returned the watch to my home much to my surprise and joy.
“All too often companies and people are given criticism very quickly but not given the thanks when they deserve it. You should be very proud of your staff for doing the right thing. When I started doing business with Max I Walker, I thought I was doing the right thing. Now I know I have picked the best company. Please congratulate your staff that was in involved with my watch; I’m very pleased.
“A customer for life!”
– David
“I just wanted to say Thank You for…
“making my wedding dress look perfect on such an important day. I took my dress to your 168th and Q location and the staff was fabulous. They assured me my dress would come out looking beautiful and they were right! Thank you again for making my dress and me look flawless.”
– Anne
“Just wanted to let you know…
“how well your manager at the Papillion store took care of us on Saturday. My daughter had a dress for Winter Formal that my mom was going to press for me. We took it over the night before so they could take it along shopping to find shoes to match. When my mom went to press it the next morning, she noticed several pink-red spots on the back and another black smudge on the side. We had no idea what the spots were and weren’t sure where they came from. My mom called Max I. Walker and they told her they would look at it and try their best to get the spots out in a few hours. My mom dropped it off before 10 am and was assured it would be ready after 1 pm. The dress turned out perfect…all the spots were out and it was pressed beautifully!
“Thanks so much for such great customer service!” – Laura “to your business and especially your manager, Wayne Stover, at your 132nd & Q location—at least I believe this is the correct location. It was in Millard?
“My sister passed away unexpectedly last week. Due to the fact that she was an organ donor, the funeral arrangements were ‘up in the air’ until just a couple of days before the service. “My brother-in-law knew exactly what she wanted to be buried in, but by the time we located the dress, we only had three hours to get it to the funeral home. It had been shoved in the back of the closet and was wrinkled (velvet type material) with old stains on the lace bodice. “Since I am from out of town, I had no idea where to turn. I made a couple of calls and finally ran across Max I. Walker. I was referred to Wayne and called and spoke with him to explain the situation. “He asked me to bring the dress as soon as possible and that he would see what he could do. He asked that I come back in about an hour. I was delayed by a couple of other matters, but when I arrived 90 minutes later, her dress was hanging there looking so very perfect. I cried at the sight of it. Wayne had done a wonderful, beautiful job. He was an angel when I need one most. Unfortunately, he had left and I was unable to thank him personally. “Your business was one of the few I have ever encountered that showed compassion to that extent. Wayne represented you well. I only wish that I lived in Omaha so that I could faithfully use your services and tell everyone else about you. “If at all possible, could you please relay my gratitude to Wayne and to his superiors so that they may know that he is indeed an asset to your business. Once again, thank you and God Bless.”
“I would like to express my gratitude…
